We evolve our customers by providing the fully integrated and context-based customer experience of management centers.

These centers can be adjusted to a flexible and scalable infrastructure with a multi-channel interaction which includes voice, e-mail, IM, chat bots, video and social networks; and integration with enterprise applications, absolutely retaining the “client” context.

Furthermore, with extensive experience in multi-vendor products and platforms, we also  have advanced contact center analytics based on 6 common approaches – Speech, Text, Predictive, Self-Service, Desktop and Cross- Channel and these approaches assist the enterprise to optimize the end=to=end customer experience.

Innotransventive offers end-to-end integrated technology solutions including consulting, systems integration, application development, infrastructure implementation and onsite/ remote support that help enterprises in addressing the ever-demanding customer requirements. Our contact center capabilities include:

  • Unified and Virtual Call Centre Solutions
  • Automatic Call Distributor and/or Dialer
  • CRM application/Call Centre Servicing application
  • Campaign Management System
  • Call Recording Systems
  • Interactive Voice Response Systems/Speech
  • Recognition Systems
  • Workforce Management Software
  • Computer Telephony Integration (CTI)
  • VoIP Solution

Technical Support

We offer the state of the art methodology, tools and knowledge to control and manage your enterprise IT by grasping our people, expertise, technology and process. The services we offer are aligning to enterprise recommendations, a business framework for the both Governance as well as Management of Enterprise IT. And that empowers company governance and management strategies, and present globally accepted principles, practices, analytical tools and models to help boom the trust in, and cost from, information systems. We also offer cross functional operational support for applications, data center operations, application development, integration support, security management, SLA management, MIS and helpdesk.

Our offering assures the client’s flexibility, responsiveness, and agility to their ongoing operations.

Our Managed services or Company offerings are detailed as follows:

  • NOC Support
  • Application Support
  • Desktop and server Support
  • IT infra Level -1, Level-2, and Level-3, Ticket support
  • IT Project Support